During the start of a successful growth spurt in 2016 and onwards, Hemali Joshi joined CAN Community Health (CAN) as a Pharmacy Compliance Manager to help oversee the compliance of the 340B Program.
With a knack for data, analytics, and technology, I had a vision to help nonprofit organizations revolutionize healthcare in the community, said Joshi. The potential of data to change the healthcare industry is tremendous, from recognizing patient behaviors, socio-economic barriers, health outcomes, and driving strategic business decisions.
CAN is a healthcare nonprofit organization with a mission to empower wellness through compassion, community and equity.
As a manager, Joshi spearheaded initiatives to accelerate 340B compliance auditing practices, assisting in revenue growth and expansion, and initiatives to launch a data team, quality care team, and a robust auditing/compliance team at CAN. She soon found herself leading the organizations data analytics team, 340B compliance team, quality team, and later in 2022-2023 also leading the Insurance Assistance Program and IT teams.
With each success, Joshi moved from a manager to director roles, vice president, and as of spring of 2022, as a senior vice president, chief data officer. Her efforts have led to recognition as Tampas chief information officer of the year in 2023, and a TBBJ 40 under 40 honoree in 2023. She has also been recognized for two years in a row as one of Tampas top 25 healthcare technology leaders.
Within the organization Ive led initiatives such as implementing analytics solutions to assist with daily auditing leading to the identification of additional revenue opportunities, resulting anywhere between 5% to 10% growth in revenue year-over-year, said Joshi. Through the implementation of population health management initiatives and review of patients health outcomes, we have reported improved health outcomes year-over-year leading to increased incentives and patient satisfaction.
According to Joshi, successful leaders today need to embody a combination of attributes, such as visionary thinking, effective communication, adaptability, emotional intelligence, integrity, empowerment, strategic thinking, resilience, decisiveness and innovation to name a few.
Visionary thinking is crucial as it allows leaders to set a clear direction and inspire their teams and staff toward achieving long-term goals, said Joshi. Adaptability is vital in the fast-paced and ever-changing business landscape, enabling leaders to pivot strategies and embrace innovation. Integrity is the bedrock of leadership, ensuring that decisions are made ethically and transparently, thus earning respect and loyalty from employees and partners.
