Over the past year, Jim Beré’s greatest leadership lesson has been the profound impact of continued investment in leaders and the necessity of empowering them to effectively meet customers’ needs. “This lesson has reinforced a crucial aspect of leadership: that nurturing our leaders isn’t just an initial step but a continuous journey of growth and adaptation,” he said. “Investing in leadership development is not merely about training; it involves a deep commitment to providing leaders with the tools, resources and autonomy they need to thrive.”
As chairman and chief executive officer of Alta Resources, Beré, a two-time Titan 100, has embraced leadership investment to adapt to an ever-changing industry landscape. Alta Resources specializes in customer experience services, serving Fortune 100 and 500 organizations in the consumer packaged goods, entertainment, healthcare and insurance industries.
In the past three years, Beré has led Alta Resources to partner with Fortune 500 companies, expanding capabilities to cover more of South America, doubling its workforce from 4,000 to 8,000 employees, and prioritizing technology investments.
“By staying at the cutting edge of technological developments, we will continue to set ourselves apart, adapt to emerging trends, and foster long-term success in an increasingly competitive landscape,” said Beré.
As retail and consumer packaged goods manufacturers increasingly shift toward e-commerce, Alta has leveraged its rich history in sales and customer service to capture this growth opportunity, with e-commerce now accounting for 75% of overall growth.
Perhaps the most exciting development has been the emergence of a new generation of leadership within Alta, said Beré. “We have implemented structural changes that empower long-standing employees—many of whom have been with us since the beginning—to take on leadership roles,” he said. “This dedicated group is well-equipped to guide Alta into new and unimagined territories and through these strategic initiatives, Alta is not only strengthening its market position but also laying the groundwork for a bright and ambitious future.”
The firm’s investment in the leadership development program and the CARE coaching model further enhances this future. “These initiatives ensure that team member development remains a top priority, enabling our employees to acquire the skills needed to excel in an evolving workplace,” said Beré.
In his role at Alta Resources, Beré said that he reignites his passion by actively listening to clients as they articulate their need for change. “Each client brings a unique perspective, making every conversation an exciting opportunity for discovery,” he said. “I believe that change lies at the intersection of survival and success, and right now, I’m especially inspired by our organization’s shift to next-generation leaders.”