The most important risk Benjamin Bridwell took was leaving a 17-year position at a booming company to jump into a new industry with a new company. It was a leap of faith, but Chargebacks911 felt like the future, he said. The excitement of being part of something new and innovative was far more appealing than staying in a legacy industry.
Chargebacks911 is the global leader in chargeback prevention and remediation technology. As a platform provider to merchants and financial institutions, the firm is the first global company fully dedicated to providing an end-to-end platform specifically designed to counter post-transactional fraud and chargeback misuse. Today, Chargebacks911 safeguards more than 2.4 billion transactions per year on behalf of clients in 87 countries around the world, supporting over 2.5 million merchants and financial institutions.
Under Bridwells guidance, the firms revenue has increased seven-fold and the number of employees has quintupled since he joined the company in 2017. He aims to continue expanding the companys suite of products and services to better serve banks and businesses and adapt to the ever-evolving tactics of fraudsters.
Bridwells leadership is cemented by his commitment to fostering an exceptional workplace culture as demonstrated with accolades including USA Todays 2024 top workplaces and the Tampa Bay Times 2024 top workplace recognition.
Bridwell is also a staunch advocate for corporate social responsibility. He launched the Take Charge for Charity initiative, a program that has led to over 360 consecutive weeks of charitable contributions, amounting to nearly $100,000 donated to local nonprofits. Chargebacks911 also conducts a school program called Paid for Grades, which monetarily incentivizes students to improve their readability level and overall GPA.
Benjamin Bridwells dedication to workplace excellence, and commitment to community impact make him a true titan in Tampa Bay and the fintech industry, said his staff. His visionary leadership continues to propel Chargebacks911 to new heights, setting a modern benchmark of what it truly means to be successful.
When it comes to a secret superpower, Bridwell said its his ability to draw conclusions with limited information. In my role, there are times when decisions must be made quickly, sometimes with little information to go off of, he said. This skill was developed through experience and trusting my instincts and requires striking a balance between caution and confidence.
As a leader, Bridwell said he strives to lead by example which means demonstrating the behaviors and work ethic expected from his team. Leading by example fosters a positive and inclusive environment; and the ability to positively impact people by inspiring them and helping them reach their full potential,” he said.
